RYAN CHAN
面试简报 · Interview BriefingInterview Briefing

30-60-90 天
行动计划
30-60-90 Day
Action Plan

供应链解决方案经理 · 京东物流 加拿大Supply Chain Solutions Manager · JD Logistics Canada
Supply Chain Solutions Manager(JR103255)
Ryan Chan  ·  2026 年 7 月  ·  portfolio.ryanchan.info
Supply Chain Solutions Manager (JR103255)
Ryan Chan  ·  July 2026  ·  portfolio.ryanchan.info
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan1 页 · 共 8 页Page 1 / 8
总览Overview
京东物流 · 加拿大JD Logistics · Canada

一页看懂:学习体系 → 产出打法 → 首客上线On one page: learn the system → build the playbook → launch the first client

第 1 天Day 1第 30 天Day 30第 60 天Day 60第 90 天Day 90
阶段Phase主题Theme核心交付Key Deliverables成功标准Success Criteria
阶段一Phase 1第 1–30 天Days 1–30 学习与吃透——向美国团队与总部学体系,绘制加拿大空白地图Learn & absorb — study the system from the U.S. team and HQ; map Canada's blank canvas 打法手册 v0.1 骨架
能力缺口清单
Playbook v0.1 skeleton
Capability gap list
可独立讲解 JDL 全套系统与报价逻辑Can independently explain JDL's full system stack and pricing logic
阶段二Phase 2第 31–60 天Days 31–60 贡献与交付——把美国模板变成加拿大标准件Contribute & deliver — turn U.S. templates into Canadian standard parts 首份客户方案书
标准三件套(报价 / SOP / 集成规范)
First client solution proposal
Standard trio (pricing / SOP / integration spec)
三件套成为加拿大默认模板The trio becomes Canada's default template
阶段三Phase 3第 61–90 天Days 61–90 主导与拥有——首个客户走完集成到上线全程Lead & own — take the first client all the way from integration to go-live 首客上线 + 打法手册 v1.0
6 个月路线图
First client live + Playbook v1.0
6-month roadmap
SLA 基线建立;第二个客户按手册执行SLA baseline established; second client runs on the playbook
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan2 页 · 共 8 页Page 2 / 8
背景与判断Context & Assessment

这不是接手一个岗位,而是从零开启一个国家This isn't taking over a role — it's opening a country from zero

01

三岗同日发布 = 创始团队Three roles posted the same day = founding team

销售、仓库、方案三个多伦多岗位同日上线——典型的新市场组建模式,方案岗是三人组中唯一的方案角色。Sales, warehouse, and solutions roles in Toronto went live the same day — a classic new-market build-out; this is the trio's only solutions role.

02

没有现成站点与打法手册No existing site, no playbook

加拿大尚无仓库与本地流程——第一批客户方案、标准与模板都要由这个岗位从零建立。Canada has no warehouse or local processes yet — the first client solutions, standards, and templates must all be built from zero by this role.

03

美国是最近的参照系The U.S. is the closest reference

美国网络约三年从进入市场到多州六仓;其方案库、报价体系与实施方法是加拿大的直接模板。The U.S. network went from market entry to six warehouses across multiple states in about three years; its solution library, pricing system, and implementation methods are Canada's direct template.

04

第一年大概率人工优先Year one is most likely manual-first

岗位描述明确"人工与自动化并存"——先跑通流程与客户,自动化按成本模型分阶段引入。The job description explicitly states "manual and automation coexist" — get processes and clients running first, then phase in automation per the cost model.

Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan3 页 · 共 8 页Page 3 / 8
30
阶段一 · 第 1–30 天Phase 1 · Days 1–30

学习与吃透Learn & Absorb

目标Goals

  • 吃透 JDL 方案技术栈
    WMS / WES / 京慧框架
    Master the JDL solutions tech stack
    WMS / WES / Jinghui framework
  • 建立三条关系线:创始组、Fontana 美国团队、总部Build three relationship lines: founding trio, Fontana U.S. team, HQ
  • 摸清加拿大合规缺口(海关 / GST-HST / 跨境)Map Canada's compliance gaps (customs / GST-HST / cross-border)

关键行动Key Actions

  • 第 1 周Week 1与直线经理对齐 90 天期望;确认站点选址与开仓时间表Align 90-day expectations with the line manager; confirm site selection and warehouse-opening timeline
  • 第 2 周Week 2深挖美国方案库:客户案例、报价表、入驻 SOP、集成规范Deep-dive the U.S. solution library: client cases, rate cards, onboarding SOPs, integration specs
  • 第 3–4 周Weeks 3–4远程跟单美国在途项目;与销售盘点加拿大潜客管道Shadow in-flight U.S. projects remotely; review the Canadian prospect pipeline with sales

第 30 天交付Day 30 Deliverables

  • 打法手册 v0.1 骨架Playbook v0.1 skeleton
  • 能力缺口清单Capability gap list
  • 干系人地图 ≥10 人,全部完成 1:1Stakeholder map of ≥10 people, all 1:1s completed
经验背书 —— 蒙特利尔从零建站(约 2 个月上线):同样的"先吃透模板、再本地化"路径。Track record — Montréal greenfield site launch (live in ~2 months): the same "master the template, then localize" path.
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan4 页 · 共 8 页Page 4 / 8
60
阶段二 · 第 31–60 天Phase 2 · Days 31–60

贡献与交付Contribute & Deliver

目标Goals

  • 端到端拥有第一个客户方案Own the first client solution end to end
  • 标准三件套本地化(加元口径)Localize the standard trio (in CAD terms)
  • 支持建站:与仓库经理协作流程设计Support site build-out: co-design processes with the warehouse manager

关键行动Key Actions

  • 第 5–6 周Weeks 5–6联合销售完成 2–3 场客户 discovery,主导 1 场方案设计与报价Run 2–3 client discovery sessions with sales; lead 1 solution design and quote
  • 第 6–7 周Weeks 6–7产出报价表、入驻 SOP、API/EDI 集成规范模板Produce rate card, onboarding SOP, and API/EDI integration spec templates
  • 每周固定WeeklyWMS 配置评审;搭建方案交付看板 v1WMS configuration reviews; stand up the solution delivery board v1

第 60 天交付Day 60 Deliverables

  • 首份完整方案书(报价 + 集成 + 时间表)First complete solution proposal (pricing + integration + timeline)
  • 三件套成为加拿大默认模板The trio becomes Canada's default template
  • 建站清单方案侧 100% 闭环Solutions-side items on the site build-out checklist 100% closed
经验背书 —— TMS 端到端实施(人工 -40%)· 顺丰面向中小商户的 OMS(零 EDI 快速入驻)。Track record — End-to-end TMS implementation (manual work -40%) · S.F. Express OMS for SMB merchants (zero-EDI fast onboarding).
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan5 页 · 共 8 页Page 5 / 8
90
阶段三 · 第 61–90 天Phase 3 · Days 61–90

主导与拥有Lead & Own

目标Goals

  • 第一个客户上线,与开仓节奏对齐First client goes live, aligned with the warehouse-opening cadence
  • 打法手册 v1.0 定稿Playbook v1.0 finalized
  • 建立运营节奏:QBR、三方周会、KPI 月报Establish the operating rhythm: QBRs, tri-party weeklies, monthly KPI reports

关键行动Key Actions

  • 第 9–11 周Weeks 9–11跑通首客 UAT 与切换上线;沉淀"上线剧本"Run the first client's UAT and cutover to go-live; codify the "go-live playbook"
  • 第 11–12 周Weeks 11–12主持首次客户业务回顾:数据 + 主动改进建议Host the first client business review: data plus proactive improvement proposals
  • 第 12–13 周Weeks 12–13向管理层汇报 90 天复盘 + 6 个月路线图与自动化评估Present the 90-day retrospective to leadership, plus the 6-month roadmap and automation assessment

第 90 天交付Day 90 Deliverables

  • 首客稳定运行,SLA 基线建立First client running steadily, SLA baseline established
  • 手册 v1.0 获批,第二个客户直接按手册执行Playbook v1.0 approved; the second client executes straight from it
  • 路线图进入管理层规划Roadmap enters leadership planning
经验背书 —— 顺丰智能柜网络 0 → 2,000+ 点位、1,100 万件/年:从第一个节点到一张网的扩张打法。Track record — S.F. Express smart-locker network, 0 → 2,000+ sites and 11M parcels/year: the expansion playbook from first node to full network.
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan6 页 · 共 8 页Page 6 / 8
为什么是我Why Me

计划里的每一步,都有做过的证据Every step in this plan is backed by proof I've done it before

这份计划需要What this plan needs我做过What I've done
从零启动一个站点Launch a site from zero 蒙特利尔仓库绿地上线 —— 约 2 个月从无到有,含流程、SOP 与团队培训Montréal greenfield warehouse launch — from nothing to live in ~2 months, incl. processes, SOPs, and team training
端到端设计并落地客户方案Design and land client solutions end to end 顺丰智能柜生态 —— OMS、TMS、柜机系统、微型仓 WMS、硬件与承运商 API 一体设计,11M 件/年S.F. Express smart-locker ecosystem — OMS, TMS, locker systems, micro-warehouse WMS, hardware, and carrier APIs designed as one, 11M parcels/year
系统集成推到上线Drive system integrations through to go-live TMS 端到端实施 —— 需求 → 设计 → UAT → 切换,人工 -40%、效率 +25%End-to-end TMS implementation — requirements → design → UAT → cutover; manual work -40%, efficiency +25%
用数据驱动持续改善Drive continuous improvement with data KPI 监控体系 + WarehouseIQ + Hive —— 异常实时标记并附纠正行动建议;每个 PRD / 产品领域的 KPI 都有口径、来源与自动监控KPI monitoring system + WarehouseIQ + Hive — anomalies flagged in real time with corrective-action suggestions; every PRD / product-area KPI has a definition, source, and automated monitoring
双语对接总部与本地客户Work bilingually with HQ and local clients 中英文工作母语 —— 15 年横跨香港与加拿大的物流一线Native working Chinese and English — 15 years on the logistics front line across Hong Kong and Canada
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan7 页 · 共 8 页Page 7 / 8

多伦多首站需要的,是一个把仓储、履约、运输
和连接它们的系统都从零建过的人。
Toronto's first site needs someone who has built warehousing, fulfillment, transportation —
and the systems that connect them — from zero.

Ryan Chan
portfolio.ryanchan.info  ·  ryan@ryanchan.info
Ryan Chan · 30-60-90 天行动计划Ryan Chan · 30-60-90 Day Action Plan8 页 · 共 8 页Page 8 / 8